MDS prides itself on a high level of technical support for our products.

If you currently own an MDS product, please use the MDS Support System to log in to your support account. If you currently do not have an account please use the contact form to request an account. Please note that for security reasons the domain of your email address must match that of your corporate web/email.

MDS Support System (FootPrints):

Log-in to MDS Support System to ask a technical question, browse the Knowledge Base and FAQ, or to submit a bug report about MDS products (opens in new window or new tab).

LOST PASSWORDS: If you have lost your password to the Support System or the Software Download System, please use the contact form to request a reset.

You must be a Registered User to use the MDS Support System. Use this form to request an account (you must be an MDS customer to get an account), or if you have trouble logging into the support system.

The MDS support system is for MDS hardware and software. If you have technical questions about NXP or Trident TriMedia chips (PNX1005, etc), or the Trident NDK/MPTK software, please post those questions on the official NXP Nexperia support site: http://www.TCSHelp.com

If for some reason you have problems with the web based form, or accessing the Footprints support system, you can send an email directly to contactsupport @ mds . com

General Support Information for MDS products:

All development kit versions of MDS products come with our standard 90 Day Getting Started Support, which includes:

• Help with installation of hardware and software.
• Questions on the capabilities of the product.
• Problems running installation verification software or diagnostics software.
• Verification of environment for using development tools with MDS products.
• How to rebuild example programs that are supplied as both source examples and executable. Note that the examples and any source code are provided as-is.
• General questions relating to where to find additional information for programming peripheral chips. Assistance for programming peripheral chips is limited to providing examples of accessing the chips registers and not for programming the peripheral for a specific purpose.
• Questions regarding expansion and external interface connectors.
• Configuring MDS supplied JTAG-based debugger hardware to access MDS processor hardware.

Some MDS development products have further information available regarding the support of the processor and/or SDK that was provided by MDS. In most cases the processor/SDK vendor does not offer direct customer support.

OEM products that use HDMI have some special considerations that may entail mandatory support charges related to compliance testing.

Products using technology licensed from Dolby or DTS require license verification prior to MDS shipment.